Japan Service Manager

Key Responsibilities

• Drive service sales strategy and support achievement of annual revenue targets.
• Collaborate with Sales, Applications, Marketing, CO, and Accounting to deliver exceptional service.
• Ensure smooth installations, timely repairs, and high customer satisfaction.
• Lead and develop the service engineering team—hiring, coaching, performance management.
• Improve processes, optimize workflows, and drive operational excellence using data and SFDC.
• Engage with customers, manage maintenance contract renewals, and resolve escalations.
• Coordinate with global service teams and headquarters on approvals, reporting, and new service rollouts.
• Provide technical support, troubleshooting, field service, and training as needed.

Qualifications

• Bachelor’s degree in science/engineering or related field.
• 5+ years of experience in field service or service management.
• Strong leadership and team‑development experience.
• Knowledge of thermal analysis, rheology, or microcalorimetry preferred.
• Proficiency in Salesforce and Microsoft 365.
• Business‑level Japanese and English.